XURLI Refund Policy – Revised as of 1/11/2017

100% Satisfaction Guarantee

 

Thank you for choosing Xurli to serve your company. Meeting your expectations is our top priority. We take great pride in the quality of our work.  Our aim is complete client satisfaction.

We are a performance driven company that delivers results. We want to earn your business, and have a long term relationship with all of our clients. We know this won’t happen if we don’t deliver on the services we offer.

 

Xurli Refund Policy:

In addition to any right to otherwise revoke an offer, you the purchaser, may cancel any sale up to midnight of the third business day after the transaction has been processed. Additional limited refund options are available after that time.

After three days, all cancellations and refund requests must be made in writing and emailed to billingrequests@xurli.com , or faxed to (866)841-3879, or mailed to:

XurliRefunds
491 N. Bluff #304
St. George, UT 84770

In the matter of Citations services, Xurli guarantees a minimum of 50% increase in the client’s Online Visibility Score within the first six (6) months or, upon the request of the client, Xurli will fully refund the one-time setup fee. The monthly fees are non-refundable but may be discontinued by the client at any time via written request to Xurli but cancellation will not be applied to any payment scheduled less than three (3) days before the auto payment is scheduled to bill.  Services will continue to be fulfilled through the last day of the last paid billing cycle.

In the matter of all Xurli services, monthly fee, the purchaser may cancel monthly billing at any time but cancellation will not be applied to any payment scheduled less than three (3) days before the auto payment is scheduled to bill.  Services will continue to be fulfilled through the last day of the last paid billing cycle.  Refunds will only be granted in cases where the fulfillment for that month has not been completed and will be granted based on the prorated amount of incomplete work.

In the matter of all Xurli services, one (1) time setup fee, In addition to the refund options above, the client, within the first 60 days of his or her initial purchase, may contact us in writing to give notification of any dissatisfaction. Then Xurli requires 30 days to resolve the cause of the dissatisfaction.  If after 30 days the issue is not resolved to the client’s satisfaction, at the client’s written request, pro-rated refund options are available determined by the completion of the setup for the services in question.  Alternatively, after the initial 60 day period as referenced above, the client may request Xurli to continue the work with no refund.

Discounts:  In many cases, Xurli offers scholarship programs and bundled package discounts.  Any purchaser for whom a refund is granted for services that were provided at a discounted price shall be refunded for the prorated amount of the unfinished fulfillment, but will also be charged for the difference of the original price before the discount was applied.

Open for business services:  If a client goes out of business, or changes both the name and location of the business, or has a change of ownership, a refund will not be granted but the services can be continued under a new business name and location.

If you have any additional questions or concerns, please call (800) 873-4373, as our friendly Customer Support representatives are available Monday – Friday, 8:00am – 5:00pm Mountain Time, or email support@xurli.com. Thank you for your business.  We look forward to serving your marketing and business needs to the highest standard!